TECHNICAL SUPPORT
Technical Support
Jennifersoft fully supports technical maintenance to prevent you from experiencing any inconvenience. Please see how we handle your technical issues like below. You will get the technical support swiftly, but properly.
Subject | JENNIFER customers and potential customers using trial version
Contact | marketing@jennifersoft.com
What we provide | User’s Guide, Installation Guide, Release Notes, etc.
Subject | JENNIFER customers and potential customers using trial version
Contact | tech@jennifersoft.com
What we provide|Online Q&A board on the website and call counseling service
Subject | JENNIFER License Owner
Contact| Khalid E.K. Saeed, khalid@jennifersoft.com
What we provide| Onsite visitation for installation and consultation
Subject|Every user who adopted JENNIFER overseas customers
Contact|Khalid E.K. Saeed khalid@jennifersoft.com
What we provide|Remote connect service for urgent support request
JenniferSoft pledges to provide our customers with the highest level of professional services. JenniferSoft provides online technical support and consultation to our clients via phone, email, and instant messaging during business hours, and we offer a wide range of information through online resources such as Q&A, FAQ, and Tech Note during our non-business hours.
We encourage you to register with our technical support team to receive fast and convenient technical support through our website. Input your contact information, your system environment information, and a description of the problem you are experiencing regarding your JENNIFER installation.
R&D Support Center in S. Korea
- Hours of Operation: Monday to Friday, 9 AM through 5PM KST Nomin Park: nomin@jennifersoft.com, tech@jennifersoft.com, Tel: +82 70 7006 9943 Regional Support Center in S. korea
- Hours of Operation: Monday to Friday, 9 AM through 5 PM PST/PDT Khalid E.K. Saeed : khalid@jennifersoft.com, tech@jennifersoft.com, Tel: +1 408 946 5508 Regional Support Center in Europe
- Hours of Operation: Monday to Friday, 9 AM through 5PM PST CET Leopold Singer: Leo@jennifersoft.com, tech@jennifersoft.com, Tel: +43(0)1 796 381088
Remote Support
Welcome to JENNIFER Remote Support Center.
JenniferSoft provides timely and effective customer/technical support to our customers by routing customers’ issues directly to our engineers via support portal.JENNIFER customers can receive advanced technical support services such as installation, configuration, troubleshooting of performance issues & application performance via internet connection using JENNIFER Remote Technical Support Center.
Please follow the instructions below regarding requesting and receiving remote support from our engineers
Caution! Remote support is available for customers who have purchased “JENNIFER License” or overseas customers only. If you have not purchased the license from us, please contact our sales or technical support department and get a prior confirmation before using the service.
To get started with your Remote Technical Support, call Lead Technical Support Engineer: +82-70-7006-9945, khalid@jennifersoft.com, Global Support Contact Telephone
Asia: Tel. +81 70 7006 9943, Fax +81 31 8071 6901`2 Europe: Tel. +43(0)1 796 38108
STEP 1.
Connecting you to a technical support engineer at JenniferSoft.
Lead Technical Support Engineer: +82-70-7006-9945, khalid@jennifersoft.com
STEP 2.
Please access.
STEP 3.
Input your login name and email address, then press “Confirm” button.
Once connection is established, please describe the problem to our support engineer and proceed with the support session.
