{"id":1383,"date":"2019-07-16T11:21:37","date_gmt":"2019-07-16T02:21:37","guid":{"rendered":"https:\/\/jennifersoft.com\/en\/?page_id=1383"},"modified":"2022-04-01T19:20:24","modified_gmt":"2022-04-01T10:20:24","slug":"help","status":"publish","type":"page","link":"https:\/\/jennifersoft.com\/en\/help\/","title":{"rendered":"Help"},"content":{"rendered":"<div class=\"help-intro-wrapper clearfix\">\r\n    <div class=\"help-intro-background\"><\/div>\r\n    <h1 class=\"help-title\">Hello, how can we help you?<\/h1>\r\n    <div class=\"pane-group container\">\r\n        <div class=\"row\">\r\n            <div class=\"pane-wrapper col-12 col-lg-4\">\r\n                <div class=\"pane\">\r\n                    <div class=\"graphic help-1\"><\/div>\r\n                    <p><em class=\"pane-title\">Getting Started<\/em><\/p>\r\n                    <p class=\"pane-desc\">Welcome! Get familiar with JENNIFER\u2019s features in our documentation.<\/p>\r\n                    <p><a class=\"pane-link\" href=\"\/en\/help\/getting-started\/\">Learn more<\/a><\/p>\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"pane-wrapper col-12 col-lg-4\">\r\n                <div class=\"pane\">\r\n                    <div class=\"graphic help-2\"><\/div>\r\n                    <p><em class=\"pane-title\">Online Course<\/em><\/p>\r\n                    <p class=\"pane-desc\">A quick and easy way to learn how to use JENNIFER.<\/p>\r\n                    <p><a class=\"pane-link\" href=\"\/en\/media\/education\/\" target=\"_self\">Learn more<\/a><\/p>\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"pane-wrapper col-12 col-lg-4\">\r\n                <div class=\"pane\">\r\n                    <div class=\"graphic help-3\"><\/div>\r\n                    <p><em class=\"pane-title\">Email support<\/em><\/p>\r\n                    <p class=\"pane-desc\">Ask us anything. We&#8217;ll get back to you as soon as we can.<\/p>\r\n                    <p><a class=\"pane-link\" href=\"\/en\/help\/contact-us\/\">Contact Us<\/a><\/p>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n<div class=\"help-main-contents\">\r\n    <section class=\"help-remote-support contents-width\">\r\n        <h2 class=\"help-title underline\">Remote Support<\/h2>\r\n        <div class=\"remote-wrapper\">\r\n            <div class=\"remote-padding\"><em class=\"remote-title\">Welcome to JENNIFER<br>Remote Support\r\n                    Center.<\/em><br \/>\r\n                <span class=\"remote-title-sub\">JenniferSoft provides timely and effective customer\/technical support to\r\n                    our customers.<\/span><br \/>\r\n                <a class=\"remote-book\" href=\"\/en\/help\/remote-support\">Let&#8217;s connect<\/a><\/div>\r\n        <\/div>\r\n    <\/section>\r\n    <section class=\"help-remote-support contents-width\">\r\n        <h2 class=\"help-title underline\">Release Note<\/h2>\r\n        <div class=\"remote-wrapper\">\r\n            <div class=\"remote-padding\"><em class=\"remote-title\">Detailed release notes to help you install, <br\r\n                        class=\"pc-only\">understand, and succeed with JENNIFER<\/em><br \/>\r\n                <a class=\"remote-book\" href=\"https:\/\/docs.jennifersoft.com\/en\/jennifer5_releasenote\">View All Release\r\n                    Notes<\/a><\/div>\r\n        <\/div>\r\n    <\/section>\r\n    <!--\r\n    <section class=\"help-release-note help-list-view contents-width\">\r\n    <h2 class=\"help-title\">Release Note<\/h2>\r\n    <ul class=\"document-list\">\r\n        <li><a class=\"document-title\" href=\"https:\/\/docs.jennifersoft.com\/en\/jennifer5_releasenote#5_4_2\" target=\"_blank\">JENNIFER 5.4.2 Release Note<\/a><\/li>\r\n        <li><a class=\"document-title\" href=\"https:\/\/docs.jennifersoft.com\/en\/jennifer5_releasenote#37ddf4a3307c079f\" target=\"_blank\">JENNIFER 5.4.1 Hotfix Release Note<\/a><\/li>\r\n        <li><a class=\"document-title\" href=\"https:\/\/docs.jennifersoft.com\/en\/jennifer5_releasenote#5_4_1\" target=\"_blank\">JENNIFER 5.4.1 Release Note<\/a><\/li>\r\n    <\/ul>\r\n    <p class=\"help-list-view-all\"><a href=\"https:\/\/docs.jennifersoft.com\/en\/jennifer5_releasenote\" target=\"_blank\">VIEW ALL RELEASE NOTE<\/a><\/p>\r\n    <\/section>\r\n    -->\r\n    <section class=\"help-brochure help-list-view contents-width\">\r\n        <h2 class=\"help-title\">Tech Article<\/h2>\r\n        <ul class=\"document-list\">\r\n            <!-- Tech Article \uc5ec\uae30\uc11c\ubd80\ud130 \ubcf5\uc0ac\ud574\uc11c -->\r\n            <li><span class=\"document-title\">Approach to Large Scale Project<\/span>\r\n                <ul class=\"document-link\">\r\n                    <li><a\r\n                            href=\"http:\/\/cdn.jennifersoft.com\/wp-content\/uploads\/Documents\/en\/JENNIFER_White_Paper-Approach-to-Large-Scale-Project.pdf\">PDF<\/a>\r\n                    <\/li>\r\n                <\/ul>\r\n            <\/li>\r\n            <!-- \/\/ \uc5ec\uae30\uae4c\uc9c0 \ubcf5\uc0ac -->\r\n            <li><span class=\"document-title\">Performance Analysis Model<\/span>\r\n                <ul class=\"document-link\">\r\n                    <li><a\r\n                            href=\"http:\/\/cdn.jennifersoft.com\/wp-content\/uploads\/Documents\/en\/JENNIFER_White_Paper-Performance_Analysis_Model.pdf\">PDF<\/a>\r\n                    <\/li>\r\n                <\/ul>\r\n            <\/li>\r\n            <li><span class=\"document-title\">Enterprise Application Performance Monitoring with JENNIFER<\/span>\r\n                <ul class=\"document-link\">\r\n                    <li><a\r\n                            href=\"http:\/\/cdn.jennifersoft.com\/wp-content\/uploads\/Documents\/en\/JENNIFER_White_Paper-Enterprise_Application_Performance_Monitoring_with_JENNIFER.pdf\">PDF<\/a>\r\n                    <\/li>\r\n                <\/ul>\r\n            <\/li>\r\n            <!-- \uc5ec\uae30\uc5d0 \ubcf5\uc0ac\ud55c Tech Article\uc744 \ucd94\uac00\ud574\uc8fc\uc138\uc694. -->\r\n        <\/ul>\r\n        <p class=\"help-list-view-all\"><a href=\"\/en\/help\/tech-article\/\" target=\"_self\">VIEW ALL TECH ARTICLE<\/a><\/p>\r\n    <\/section>\r\n    <section class=\"help-brochure help-list-view contents-width\">\r\n        <h2 class=\"help-title\">Reference &amp; Brochure<\/h2>\r\n        <ul class=\"document-list\">\r\n            <!-- Reference & Brochure \uc5ec\uae30\uc11c\ubd80\ud130 \ubcf5\uc0ac\ud574\uc11c -->\r\n            <li><span class=\"document-title\">JENNIFER Customer List<\/span>\r\n                <ul class=\"document-link\">\r\n                    <li><a href=\"#\">PDF<\/a><\/li>\r\n                <\/ul>\r\n            <\/li>\r\n            <!-- \/\/ \uc5ec\uae30\uae4c\uc9c0 \ubcf5\uc0ac -->\r\n            <li><span class=\"document-title\">JENNIFER Brochure (2018)<\/span>\r\n                <ul class=\"document-link\">\r\n                    <li><a href=\"#\">PDF<\/a><\/li>\r\n                <\/ul>\r\n            <\/li>\r\n            <li><span class=\"document-title\">JENNIFER Brochure (2017)<\/span>\r\n                <ul class=\"document-link\">\r\n                    <li><a href=\"#\">PDF<\/a><\/li>\r\n                <\/ul>\r\n            <\/li>\r\n            <!-- \uc5ec\uae30\uc5d0 \ubcf5\uc0ac\ud55c Reference & Brochure\uc744 \ucd94\uac00\ud574\uc8fc\uc138\uc694. -->\r\n        <\/ul>\r\n        <p class=\"help-list-view-all\"><a href=\"\/en\/help\/docs\/\" target=\"_self\">VIEW ALL REFERENCE &amp; BROCHURE<\/a><\/p>\r\n    <\/section>\r\n    <div class=\"contents-width\">\r\n        <h2 class=\"help-title\">Case Study<\/h2>\r\n    <\/div>\r\n    <div class=\"case-study-wrapper\">\r\n        <section class=\"case-preview contents-width owl-carousel owl-theme\">\r\n            <!-- Case Study \uc5ec\uae30\uc11c\ubd80\ud130 \ubcf5\uc0ac\ud574\uc11c -->\r\n            <article class=\"case\">\r\n                <h3 class=\"case-title\">Analyzing Case of High CPU Utilization<\/h3>\r\n                <p><a class=\"read-case\"\r\n                        href=\"http:\/\/cdn.jennifersoft.com\/wp-content\/uploads\/Documents\/en\/JENNIFER_Case_Study-CPU.pdf\"\r\n                        target=\"_blank\">Read Case Study<\/a><\/p>\r\n            <\/article>\r\n            <!-- \/\/ \uc5ec\uae30\uae4c\uc9c0 \ubcf5\uc0ac -->\r\n            <article class=\"case\">\r\n                <h3 class=\"case-title\">Application Delay from Misconfigured JDBC Connection<\/h3>\r\n                <p><a class=\"read-case\"\r\n                        href=\"http:\/\/cdn.jennifersoft.com\/wp-content\/uploads\/Documents\/en\/JENNIFER_Case_Study-Direct_JDBC.pdf\">Read\r\n                        Case Study<\/a><\/p>\r\n            <\/article>\r\n            <article class=\"case\">\r\n                <h3 class=\"case-title\">Performance Problem with Services Accessing External Systems<\/h3>\r\n                <p><a class=\"read-case\"\r\n                        href=\"http:\/\/cdn.jennifersoft.com\/wp-content\/uploads\/Documents\/en\/JENNIFER_Case_Study-External_Transaction.pdf\"\r\n                        target=\"_blank\">Read Case Study<\/a><\/p>\r\n            <\/article>\r\n            <article class=\"case\">\r\n                <h3 class=\"case-title\">Gratex International Takes JENNIFER for Software Development<\/h3>\r\n                <p><a class=\"read-case\"\r\n                        href=\"http:\/\/cdn.jennifersoft.com\/wp-content\/uploads\/Documents\/en\/JENNIFER_Case_Study-Gratex.pdf\"\r\n                        target=\"_blank\">Read Case Study<\/a><\/p>\r\n            <\/article>\r\n            <article class=\"case\">\r\n                <h3 class=\"case-title\">Out of Memory (OOM) Detection and Analysis<\/h3>\r\n                <p><a class=\"read-case\"\r\n                        href=\"http:\/\/cdn.jennifersoft.com\/wp-content\/uploads\/Documents\/en\/JENNIFER_Case_Study-OOM.pdf\"\r\n                        target=\"_blank\">Read Case Study<\/a><\/p>\r\n            <\/article>\r\n            <article class=\"case\">\r\n                <h3 class=\"case-title\">TicketLink Using the JENNIFER APM solution for Resin<\/h3>\r\n                <p><a class=\"read-case\"\r\n                        href=\"http:\/\/cdn.jennifersoft.com\/wp-content\/uploads\/Documents\/en\/JENNIFER_Case_Study-TicketLink(Korean_e-Commerce).pdf\"\r\n                        target=\"_blank\">Read Case Study<\/a><\/p>\r\n            <\/article>\r\n            <!-- \uc5ec\uae30\uc5d0 \ubcf5\uc0ac\ud55c Case Study \ucd94\uac00 -->\r\n        <\/section>\r\n    <\/div>\r\n    <p class=\"help-list-view-all contents-width\"><a href=\"\/en\/help\/case-study\/\" target=\"_self\">VIEW ALL CASE STUDY<\/a>\r\n    <\/p>\r\n    <section class=\"help-demo\">\r\n        <div class=\"contents-width\">\r\n            <h2 class=\"help-title underline\">Demo Video<\/h2>\r\n        <\/div>\r\n        <ul class=\"help-video-list container contents-width\">\r\n            <div class=\"row\">\r\n                <!-- Demo Video \uc5ec\uae30\uc11c\ubd80\ud130 \ubcf5\uc0ac -->\r\n                <li class=\"item col-sm-12 col-md-6 col-lg-4\">\r\n                    <a href=\"https:\/\/youtu.be\/DHfy6qwIZxY\" target=\"_blank\">\r\n                        <div class=\"item-contents video\">\r\n                            <div class=\"thumbnail\">\r\n                                <div class=\"image\"\r\n                                    style=\"background-image: url('https:\/\/i.vimeocdn.com\/video\/711464769_1280x720.jpg?r=pad')\">\r\n                                <\/div>\r\n                                <span class=\"icon-play\"><\/span>\r\n                            <\/div>\r\n                            <h3 class=\"video-title\">JENNIFER PHP Agent Installation Guide<\/h3>\r\n                        <\/div>\r\n                    <\/a>\r\n                <\/li>\r\n                <!-- \/\/ Demo Video \uc5ec\uae30\uae4c\uc9c0 \ubcf5\uc0ac -->\r\n                <li class=\"item col-sm-12 col-md-6 col-lg-4\">\r\n                    <a href=\"https:\/\/youtu.be\/iHM17v3m-bs\" target=\"_blank\">\r\n                        <div class=\"item-contents video\">\r\n                            <div class=\"thumbnail\">\r\n                                <div class=\"image\"\r\n                                    style=\"background-image: url('https:\/\/i.vimeocdn.com\/video\/710401913_1280x720.jpg?r=pad')\">\r\n                                <\/div>\r\n                                <span class=\"icon-play\"><\/span>\r\n                            <\/div>\r\n                            <h3 class=\"video-title\">JENNIFER .NET Agent Installation Guide<\/h3>\r\n                        <\/div>\r\n                    <\/a>\r\n                <\/li>\r\n                <li class=\"item col-sm-12 col-md-6 col-lg-4\">\r\n                    <a href=\"https:\/\/youtu.be\/gypr-q1G7LY\" target=\"_blank\">\r\n                        <div class=\"item-contents video\">\r\n                            <div class=\"thumbnail\">\r\n                                <div class=\"image\"\r\n                                    style=\"background-image: url('https:\/\/i.vimeocdn.com\/video\/709397927_1280x720.jpg?r=pad')\">\r\n                                <\/div>\r\n                                <span class=\"icon-play\"><\/span>\r\n                            <\/div>\r\n                            <h3 class=\"video-title\">JENNIFER JAVA Agent Installation Guide<\/h3>\r\n                        <\/div>\r\n                    <\/a>\r\n                <\/li>\r\n                <!-- \ubcf5\uc0ac\ud55c Demo Video \uc5ec\uae30\uc5d0 \ucd94\uac00 -->\r\n            <\/div>\r\n        <\/ul>\r\n    <\/section>\r\n<\/div>\r\n","protected":false},"excerpt":{"rendered":"Hello, how can we help you? Getting Started Welcome! Get familiar with JENNIFER\u2019s features in our documentation. Learn more Online&#8230;","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1383","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/jennifersoft.com\/en\/wp-json\/wp\/v2\/pages\/1383","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jennifersoft.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jennifersoft.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jennifersoft.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/jennifersoft.com\/en\/wp-json\/wp\/v2\/comments?post=1383"}],"version-history":[{"count":8,"href":"https:\/\/jennifersoft.com\/en\/wp-json\/wp\/v2\/pages\/1383\/revisions"}],"predecessor-version":[{"id":2740,"href":"https:\/\/jennifersoft.com\/en\/wp-json\/wp\/v2\/pages\/1383\/revisions\/2740"}],"wp:attachment":[{"href":"https:\/\/jennifersoft.com\/en\/wp-json\/wp\/v2\/media?parent=1383"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}